According to those requirements, the information development process will create the new service with all defined functionalities. The research process will analyze the cloud environment, having in mind the new service requirements. But, let’s see how capacity management relates to this situation.īy the way, as ISO 27001:2013 is not so detailed about the capacity management process, a detailed description can be found in ISO 20000: ITIL and ISO 20000 – How to setup the Capacity Management process.įrom a mini case study: Before going live
The service was out on the cloud platform, and the fun began. All the bits and pieces were ordered for the IT infrastructure (a certain number of disks, CPUs, RAM, network bandwidth, monitoring tools, etc.) from the cloud service provider. The research, development, and testing phases were successfully finished.
I witnessed one great business idea that resulted in a management decision – a new version of the service, supported by new technology, should be created for the market. Capacity management as the answer to business requirements Well, capacity management is the basis of all this: the art of balancing between price and performance in order to satisfy customers, or even better – to excite customers.Ĭapacity management is a complex process where people and technology should closely interact on planning, monitoring, and adjusting resources. To run a successful business you need a reasonable business plan, great understanding of your services, even greater understanding of your customers’ business and customers’ “habits,” and you must always be prepared to quickly adapt your capacities to new customer requirements or increased customer demands. Appropriate performance under an acceptable price is the holy grail of any successful business. I’m sure you know, but it’s always about meeting agreed SLAs with your customers (internal and/or external) in the most cost-effective manner.
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